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Hi everyone!

I am struggling with a strange problem. I changed my phone in January and it was necessary to log back into my Strava account. When I did this, instead of logging into my account, a new account was created, with the same email. In my “new” account I found the “right” one with all my activities and photos, so it exists.  I tried the password reset option, but I don't get any message with a link to do it. Has anyone had a similar situation? I wrote to support, but apparently they have a lot of requests and the waiting time is extended. 

Thank you in advance for your help.

Hey ​@marcelxslawek,

Thank you for sharing!
This is a common mistake that happens however you’ve performed the best troubleshooting options.

You’ve already attempted to reset your password and you’ve reached out to our support team.
Someone will help you with your issue as soon as possible but I want to thank you for reaching out on the hub just incase any additional options were available.

Would love to know the answer to this. I long ago changed my email address and was unable to change it on strava. When I went to strava about a week ago, I forced into using the digital code sent to my email.

I can no longer access my old email account.

Would love to know the answer to this. I long ago changed my email address and was unable to change it on strava. When I went to strava about a week ago, I forced into using the digital code sent to my email.

I can no longer access my old email account.

Hi ​@ChrisJS, you’ll need to contact Strava Support. As much as we'd like to, here at the community hub we can't help you - this is a place where fellow athletes advice each other & share their experiences, but with no access to people's accounts and such.

Here’s how to contact Support: https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support

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