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Hi everyone! I just wanted to kindly ask if anyone has experienced this before.

 

A few days ago, I submitted a refund request to Strava Support for a subscription renewal that I wasn't expecting. I’ve already canceled the subscription and sent all the necessary details, including my GPA ID and screenshots.

 

It’s been about 3 days without a reply, so I gently followed up. After that, I noticed that the priority of my request changed from “Normal” to “High.”

 

I was just wondering — has this happened to anyone before?

🌱 Does the priority change usually mean they’ve started reviewing it?

🌱 How long did it take for you to get a response or result?

 

I truly appreciate any kind of feedback or shared experiences. Thank you in advance and wishing everyone a great

day!

UPDATE ON MY REQUEST OF REFUND

So, I am frequently checking my email for the strava team to view my request and I forgot to check the important emails.

I am waiting for their reply and I didn't see any on the primary inbox but when I check the important emails, I saw their response. I have already given the information thay they need. Hopefully that they will have immediate action because I really need the refund as soon as possible. 

Okay, here’s my final update regarding my refund request.

Strava has already processed and refunded my subscription. I’m truly grateful to the support team who handled my case. Thank you so much — you are amazing! 🙏✨

​@christinedreamer - glad to hear you are all set with your refund! Just a little note that all account and subscription inquiries will usually need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

 

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