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Yth. Tim Dukungan Strava,

 

Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses.

 

Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja.

 

Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:

Jumlah yang ditagihkan: Rp 609.390,00

Perangkat yang digunakan: Android

 

Saya mohon bantuan tim Strava untuk:

1. Membatalkan langganan yang sedang aktif.

2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.

 

Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya.

 

Hormat saya,

Moch Rapi Rivaldi

Google translate:

 

Dear Strava Support Team,

 

I am contacting you to request the cancellation of the Strava subscription that is already active on my account. I never consciously agreed to this subscription, and only realized the charge after the transaction was processed.

 

 

I have submitted a refund request through Google Play and am currently waiting for the process which is said to take 1–4 business days.

 

 

Here are some details that may help you trace my account:

 

Amount charged: Rp 609,390.00

 

Device used: Android

 

 

I would like to ask the Strava team to help me:

 

1. Cancel the active subscription.

 

2. Review this case and support the refund so that my funds can be returned.

 

 

Please contact me if you need additional information. Thank you for your attention and assistance.

 

 

Best regards,

 

Moch Rapi Rivaldi

 

 

 

 

Hi ​@Rafirivaldi21,

Here at the community hub we can't help you with subscription & account related queries. You need to contact Strava Support, here’s how: 

 

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