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Answered

My Annual Subscription isn't shown in the App

  • November 18, 2024
  • 1 reply
  • 82 views

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I was accidentally charged twice for an annual subscription for the same Apple ID, on getting a refund for one of them, still with one active, I no longer have the subscription benefits in the app. How can this be resolved?

Best answer by Jane

Hello,

Thanks for your post. All account and subscription related issues will need to be handled by our Support Team. 

If you haven’t already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

This topic has been closed for replies.

1 reply

Jane
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  • Strava Alumni
  • 3522 replies
  • Answer
  • November 18, 2024

Hello,

Thanks for your post. All account and subscription related issues will need to be handled by our Support Team. 

If you haven’t already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.