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Newer Strava segments with multiple loops/repeated roads aren't matching Zwift activities

  • April 25, 2025
  • 12 replies
  • 267 views

eschlange
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As the person maintaining the library of Strava segments for Zwift, I’ve noticed Strava hasn't been matching certain activities to certain segments.

It seems to apply to segments that include multiple loops of a circuit, or repeated sections of road. The following segments are affected by this bug (there may be others):

What makes this an especially odd bug is that it doesn't seem to apply to older segments. But newer ones - at least those created after April 2024, although I don't have a precise date - are affected.  Here are some older segments which clearly include multiple loops, yet they are still being matched to activities just fine:

There are other older segments I could list, these are just two examples. Every old multi-loop segment I check is still functioning, but any created after April 2024 is not.

Please fix it, Strava! It’s really frustrating for Strava loving Zwifters to complete routes in game, but not have a matching segment.

12 replies

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Can confirm this happens for the queens after party route for me as well. 


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  • Hub Starter
  • 1 reply
  • April 26, 2025

This also happens if you create one on these sections as a Private Section, only the ride that you use to create the section gets matched,  No other rides will match even if you crop the ride, refresh your results.


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  • Hub Starter
  • 5 replies
  • April 29, 2025

Also doesn’t recognise NYC KOM After Party for me from Jan 2025, even after deleting/restoring

 


anderfo
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  • Hub Climber
  • 13 replies
  • May 4, 2025

Strava, please fix this. 


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  • Hub Starter
  • 5 replies
  • May 8, 2025

I did this again on Saturday, and it still didn’t show up, and no indication why it failed to match. https://www.strava.com/activities/14365702343

 


  • Hub Starter
  • 1 reply
  • May 19, 2025

Also doesn’t recognise NYC KOM After Party for me from Jan 2025, even after deleting/restoring

 

 

 

NYC KOM After Party | Strava Virtual Ride Segment in Manhattan, USA


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  • Hub Starter
  • 5 replies
  • May 20, 2025

Also doesn’t recognise NYC KOM After Party for me from Jan 2025, even after deleting/restoring

 

 

 

NYC KOM After Party | Strava Virtual Ride Segment in Manhattan, USA

Yes, I can see that many people have achieved it this month, but it doesn’t show up for me despite doing it twice.


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  • Hub Starter
  • 1 reply
  • May 21, 2025

Please repair this. Thank you. 


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  • Hub Starter
  • 5 replies
  • May 22, 2025

Looking at some of the records from May, it seems that it records if you are part of a group ride, but not if you ride it alone as a route like I’ve done. 


anderfo
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  • Hub Climber
  • 13 replies
  • July 31, 2025

Looking at some of the records from May, it seems that it records if you are part of a group ride, but not if you ride it alone as a route like I’ve done. 

In your screenshot you see an orange part which is something that’s part of the segment but not your ride.

Could it be that the events have a lead-in which you haven’t done and is part of the segment?


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  • Hub Starter
  • 5 replies
  • August 1, 2025

Looking at some of the records from May, it seems that it records if you are part of a group ride, but not if you ride it alone as a route like I’ve done. 

In your screenshot you see an orange part which is something that’s part of the segment but not your ride.

Could it be that the events have a lead-in which you haven’t done and is part of the segment?

I think it’s likely it’s something to do with the start/lead-in, yes. That’s why I will look for a group ride or event to try this again rather than just free ride. 


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  • Hub Starter
  • 1 reply
  • August 22, 2025

yep please fix, i have at least 4 rides that are not matching the segments.