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I am unable to see the following activity in my feed. Though I can search it in my activity tab. Please let me know how to resolve the same.

Activity Link - 

https://strava.app.link/tpgcRmkzCSb

Hi ​@mridulgro, I checked and I can see the activity on your profile. I just needed to scroll down to March 26, it is right after "Swimming at Blue Lake, Double Root Living Bridge, Cherrapunji” from the same day. 

If you can't find it, can you describe how you are looking at your profile? Mobile app (which one), web browser (which one)?


@Jana_S I am using Strava app on mobile phone. I am able to see the 7 km activity "Walk till Blue Lake" but not the 11 km activity in my activity feed section.

Thanks


Ok but which kind of phone is it? Some kind of phone with Android, or an iPhone (iOS), or yet some other? 

Please also describe step by step (similarly to what I write below) how you're viewing your feed. 

Also, try the following:

  • open the Strava app
  • switch to the tab You
  • tap your profile picture in the left upper corner 
  • scroll a little bit down
  • below the section with this week's graph, tap Activities
  • keep scrolling down till you get to March 26, and tell me which activities with that date you see

thank you!

 

 


@Jana_S Hello I am using an android phone. I am also viewing my feed as suggested by you.

1. Tapping on my profile picture.

2. Scrolling down till this week graph and clicking on Activities tab

3. Post that I am scrolling down to my activities and for 26 March it only shows 2 activities - "Swimming at Blue Lake" and  " Walk till Blue Lake". I am not able to see the third recorded activity that day - "Hike to Nongriat Village..." and hence my query.

 

I recorded this activity through Strava App only on my phone. The other two for the day were recorded on my watch and later synchronised with Starva App 

 

I am still not able to see the recorded activity. 

Thanks


@mridulgro thanks for the additional details, it's really helpful and clarifying. 

From what I see, there's nothing obviously wrong with that activity (sometimes the activity data get corrupted during the upload and then you can see all kinds of oddities, non-realistic duration and such). I’m also attaching a screennshot where I see it via the iPhone app - right before the “Masmai Caves” activity:

 


So from all the details you've provided, it looks that for some reason, your Android app on your phone has troubles displaying the activity. You can try:

  • double check that it's the latest version - update the app if any update is available; 
  • and if updating doesn't resolve the issue, you can try deleting Strava and installing it fresh (so if there's any damaged application data, it would be corrected this way) 

If none of the above helps, probably the only remaining option is to contact the Strava Support team; just please note that you might need to be patient, as they're now dealing with a high amount of tickets and the response time is rather longer. Here's how: https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support

 


Thanks ​@Jana_S. Today I am able to see the activity on my strava app. 2 days back I had reinstalled the app and today it is showing the activity.

 

Thanks for your assistance.