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  • October 1, 2024
  • 1 reply
  • 17 views

Please help me!

I was using my free trial and after not using app I deleted my account but Strava still charged me 49,99 euro.!

please help me back my money, because I can even use this app

Best answer by Scout

Hello @Egle1

Thanks for your post. 
We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I'm going to escalate this post over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.

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Scout
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  • Strava Alumni
  • 1398 replies
  • Answer
  • October 1, 2024

Hello @Egle1

Thanks for your post. 
We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I'm going to escalate this post over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.


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