Hello @leopajulas, 
Thanks for your post. We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

I took a look and see that you have an open support ticket with us; #3052197. Our team will get back to you as quickly as possible. Thanks for your patience.

Please dear moderator, 

help me with my payment refund. The same situation as previous person. 

I started to use free trial and used it few times deactivated my account and now still charged for 49.99 euro.. even I can’t logging in, if I log in it’s new account and again free trial  because all accounts was deactivated. 
please help! 

Hello @Egle1, 
Thanks for your post, your inquiry has been sent over to our support team. For others that have similar questions, please note that subscription inquiries will need to be handled by our Support team. The Hub is great for general questions and information while our Support team will handle questions that require account access.

We will be closing this post for comments. If you need help regarding your account, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Hello i hope this will solve. So my problem is i install strava app in my phone because i want to use whenever i go for a run so after installing, i sign up. But i still did not use my strava app because i have no time to go for a run. If you’re familiar with this so called “Gcash” - this is an app for transferring money or use to buy load, etc. I cash in my money in Gcash for important purposes but unfortunately, my money was gone and i checked my history, it says that my payment of ₱1,500.00 to strava has been successfully processed on November 07, 2024. So my problem here is i need a refund because it just automatically processed which i did not do it. I hope this problem will solve. 

Hello, may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. PLEASE I HOPE YOU will refund my money back Rm199, this this thing just happened today on November 18, I was sleeping and suddenly saw that my money had been deducted in the bank, I hope the money can be returned because I am a student and I have many things to use, I really need that money. I hope to get the money soon... Please.....

Hello,

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.