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Yth. Tim Dukungan Strava,

 

Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses serta secara tiba-tiba tim dari strava melakukan pemotongan di shoppe pay saya tanpa ada konfirmasi terlebih dahulu

 

Saya sudah mengajukan permohonan pengembalian dana melalui appstore dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 2x24 jam.

 

Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:

Jumlah yang ditagihkan: Rp 549.000

Perangkat yang digunakan: Iphone

 

Saya mohon bantuan tim Strava untuk:

1. Membatalkan langganan yang sedang aktif.

2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan

 

Tolong jangan seenaknya seperti ini!!!

Google translate: 

Dear Strava Support Team,

I am contacting you to request the cancellation of the Strava subscription that is currently active on my account. I never knowingly agreed to this subscription and only realized the charge after the transaction was processed, and the Strava team suddenly deducted the amount from my Shopee Pay without prior confirmation.

I have submitted a refund request through the App Store and am currently awaiting the process, which is expected to take 2x24 hours.

Here are some details that may be helpful in tracking my account:

Amount charged: Rp 549,000

Device used: iPhone

I would like the Strava team to assist me by:

1. Canceling the active subscription.

2. Reviewing this case and supporting the refund so I can receive my funds back.

Please don't be so reckless!!!

 

 

 

Hi ​@Kiki.aurelia 

This community hub is a discussion forum of users like yourself, we can't arrange the refund for you. You need to submit a Support ticket to contact Strava Support about your refund request. 

Here’s how to proceed: 

 

​@Jana_S Your translator seems to be better than mine, for me the last sentence was translated to “Please don't go around like this!!!” :-)

 

​@Jan_Mantau it also seems that google translate uses context a lot. When I tried to have it translate the last line only (without the rest of the original text), it would say "Please don't do this casually!!!” - languages are beautiful 🙂

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