Hello,
Since upgrading to Strava Premium, activities imported from Polar Flow no longer include heart rate data.
Polar indicates that Strava has not authorized heart rate processing, but there is no health data consent option available in my account (neither app nor web).
Could you please reset or re-enable heart rate / health data consent on my account?
Best answer by Jan_Mantau
Please check your birthday in Strava, you have to be at least 16 for the consent option to appear. If you saw your heart rate before you subscribed to premium then check also if you use the same Strava account as before.
And please note this is a user form, we can’t enable anything for you. For such things you would have to contact the Strava support.
+27Please check your birthday in Strava, you have to be at least 16 for the consent option to appear. If you saw your heart rate before you subscribed to premium then check also if you use the same Strava account as before.
And please note this is a user form, we can’t enable anything for you. For such things you would have to contact the Strava support.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
