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Question

refund

  • May 28, 2025
  • 1 reply
  • 26 views

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Hi i would like to followup my ticket of getting a refund it automatically deducted from my e-wallet and im saving that money for my school trip this june 

1 reply

Jana_S
Superuser
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  • Superuser
  • May 29, 2025

Hi ​@kercyy,

Here at the community hub, we can't help with refund requests (this is a place where fellow athletes help each other with Strava features - but with no access to people's accounts). Only Strava Support can handle this - if you haven't contacted them yet, here's how: 

 

If you already created a Support ticket, please wait for the team to get back to you. They're currently dealing with a backlog of tickets so the response times are unfortunately rather longer, but they'll process your request as soon as they get to it.