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refund

  • December 8, 2024
  • 2 replies
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I

Hi please how do I request a refund. What if I send and email and nobody responds with in the 14 days. 

Best answer by cy-linder

Hi ​@iyanu debbi welcome to STRAVA Community Hub!

I assume you already followed this an send an email to the STRAVA support team?

If yes, ​@Jane what would be your advice? Open another ticket?

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    cy-linder
    Superuser
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    • cy-linder
    • Superuser
    • 72 replies
    • Answer
    • December 12, 2024

    Hi ​@iyanu debbi welcome to STRAVA Community Hub!

    I assume you already followed this an send an email to the STRAVA support team?

    If yes, ​@Jane what would be your advice? Open another ticket?

    https://www.strava.com/athletes/62919839
    Jane
    Community Manager
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    • JaneCommunity Manager
    • Community Manager
    • 3479 replies
    • December 12, 2024

    Hello ​@iyanu debbi 

    As ​@cy-linder mentioned, please review the information at the link he provided to find out how to get assistance from Strava Support. We are not able to provide any updates about Strava Support tickets on the Community Hub.

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

     

     

     

     

     

    Jane (she/her) | STRAVA | Community Hub Team

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