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refund

  • May 21, 2025
  • 1 reply
  • 39 views

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How can I request a refund immediately?

My Gcash app automatically bought the subscription through Google and it took my monthly allowance and in need of money ASAP. How can I do this and how long it would take.

1 reply

Jana_S
Superuser
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  • Superuser
  • May 21, 2025

Hi ​@Luhanne152,

you need to contact Strava Support, here’s how:

How long would it take - I don't know, here at the community hub we don't have the visibility of the response time. However, from what I hear, they’ve been dealing with a backlog of tickets so it may take rather longer. Fingers crossed that you get it sorted soon.