Ciao ​@gelayy. Sorry to hear about that. We are aware of it. Unfortunately Strava support team is handling a lot of tickets. Please be patient and they'll surely come back to you asap.

I would kindly hope that you can comeback to me asap because i really need the money. thank you so much

Hey, ​@gelayy, sorry to bother you, but may I ask if you have taken the refund? I am in the exact same situation as you. I accidentally subscribed to Strava a few days ago, and now today when my bank account had enough money, the charge got automatically paid without my consent. Have the strava addressed this problem and returned the money to you? And if so how did you do it? Please let me know

Hi, you need to contact Strava Support, here's how:

(Note - the act of subscribing includes giving consent for the payment. Of course you can still request the refund but to be honest I don't understand why someone would claim that a payment was processed without their consent, when it was a payment for a service that they had clearly ordered and authorised the payment. ‍♀️)

Alright, it was my fault though, i accidentally register myself to the trail, so when the trail ended, I absolutely  have no idea, and the money just got cut from the e wallet. I knew it was my fault, but I wasnt really meant it, I love using Strava but dont really have money for the pro. Now its been 2 days since the customer service mail me back to asked me to provide a few informations, and nothing else, Im really worried I might lose this money, what should i do now

You have to wait some time (it can be weeks or even months) but you will get the money back.