Hello,

Thanks for your post.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

I have sent a request for a refund. When can I expect the answer? I would like to get the feedback as soon as possible as it was an accidental purchase. I wanted to buy monthly subscription after trial period but I accidentally extended the yearly option. It says in the terms that the purchase can be refunded if requested within 14 days. I have also contacted Google Pay and they told me you should provide answer within 3 days

Can I please get an update to my request for refund? I submitted a ticket but haven’t got a response.

Hello,

Thanks for your post. We are not able to provide any updates about Strava Support tickets.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.