This has happened twice now that I’ve finished a run with no issues, stopped the activity, hit finish and save activity, and it tells me it’s processing. Then a few minutes later, the processing banner is gone and the activity is nowhere to be found. Help!
(My app also is not showing the + button in the top left corner to input the activity manually, but that is a separate issue)
+26Hey
Unfortunately we are unable to see if there are any pending uploads on our end. Activities are recorded on the device and are not pushed over to our servers until they are uploaded to your account.
We recommend recording a new activity, saving, and uploading that activity to see if it pushes any missing or pending uploads to your account.
Otherwise, for troubleshooting please refer to the article below: Troubleshooting Syncing
If you notice this is an reoccurring issue and the troubleshooting steps in the article above doesn’t work, please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
