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The Club Hub

Your go-to spot for all things Clubs. Connect with other club organizers, get engagement tips and stay up to date with new features.

  • 71 Topics
  • 184 Replies
71 Topics
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AltugHub Starter
asked in The Club Hub
Terrex Challenge redeem is not working

Hi, I have completed the Terrex 11:57 Challenge and I am a member of the required club. But when I click Redeem Reward, it redirects to a "page not found" screeb in adidas.com So, was this a fake challenge or is there a problem?

171
Jana_S
Superuser
B
BTRACKHOUSEHub Rookie
asked in The Club Hub
Can’t post to club feed - run club bug

Hello! We made a run club for our running community, but for weeks now it hasn’t let us post into the group. This has been going on since we created the group. Other members have been able to post fine, but every post we try (no matter how it is formatted, what device, what browser, with/without cache, and so on) every time we try to post it says ‘Something went wrong’.We raised a ticket with support a month ago but just keep getting told they are working through a backlog. (Strava ticket #3469079)Please could someone help us to get the attention of someone at strava to resolve this?! Have tried every single troubleshooting method under the sun to no avail and it is still not working.Don’t mean to come across as pushy but we have a small following online and really want to make this group a big/inclusive space for runners, but we’re not even able to post into the group! Yet to promote it properly - but we already have over 100 people that have found the group and joined it.Group link h

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dani3l_runnerHub Starter
asked in The Club Hub
["Bug Report"] "Best Effort" 400 m Not Updated Correctly — Incorrect “Best Effort” Persisting

When running interval workouts (12 × 400 m), Strava continues to display my previous “best effort” of 1:35 even though I recorded faster 400 m splits during the activity. It fails to update the “best effort” to reflect my latest and fastest 400 m run, which was 1:25 on lap 12.Steps to Reproduce Complete a run with interval workouts (e.g. 12 × 400 m). Achieve faster 400 m splits—even multiple laps faster than the displayed best. Upload the activity to Strava. Navigate to the Best Efforts section (Progress tab or activity’s “Best Efforts” details). Observe that the best 400 m time remains unchanged (e.g. stuck at 1:35), despite faster splits recorded (e.g. 1:34, 1:25). Expected BehaviorStrava should automatically update the “Best Effort” for 400 m to the fastest elapsed time achieved during the run (e.g. 1:25). Best Efforts are designed to track the fastest section of any benchmark distance within an activityActual Behavior Lap 7 (0.40 km): 1:35 Lap 11 (400 m): 1:34 Lap 12 (4

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WebboHub Starter
asked in The Club Hub
lost data on iphone

I appear to have lost all data on my iPhone, I’ve logged into my Strava account and it says that my account is a free even though I have a subscription and recently renewed it! I’ve had to re follow friends and today I uploaded some data and it shows that I have a new account??!! All my previous data still shows on my iPad apart from today’s activity! How do I restore everything back to my phone? It appears that a new account has been opened but I’ve done nothing to open one! Any ideas of what to do?

911
Jana_S
Superuser
J
Jen neillHub Rookie
posted in The Club Hub
loading activities

Has anyone been a having an issue loading their Strava activities , mine is all synced and I have logged in , logged out and still not loading it happened yesterday too but loaded after a few hrs my run tonight hasn’t loaded in Strava but has in my Garmin connect 

702
J
E
EecHub Starter
asked in The Club Hub
sync with huawei health

Hello, I use Huawei Health. Sometimes, though not every time, syncing is incomplete. For example, I performed two activities today, but only the last one was uploaded to Strava. Even though both were uploaded to the Adidas app, how can I upload all the data from these missing activities to Strava? What should I do to prevent this from happening again?

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K
K_saillantHub Starter
asked in The Club Hub
[Resolved] Unable to create new Club event

Hi, I am unable to create new club events since yesterday (everything was working well before that). I can enter all the informations in the New Event form, then nothing happens when I click on Create Event. I have tried using different computers (PC vs iOS) and cellphone, different browsers, login/logout and nothing works. Did I reached a maximum of club events or is there something I can do to fix that? Thank you! 

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mark_ransomHub Rookie
asked in The Club Hub
Zero attendees showing in club event insights

Am at a loss to understand no logged runs / attendees show in any of our events. The club is for a parkrun so the start time should not be an issue, it will always be close to 9amInitially there was no route logged for the events but I created and added one a few weeks backI since noticed that start & end 100m of my own runs were hidden & have just now changed thisOthers in the group who logged the same run did not have the setting on to hide their starts & endsMy activities are visible to EVERYONE. Any one else has this issue & worked out what was wrong?

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Chill1Hub Starter
asked in The Club Hub
Tri Club Leaderboards - Distance

Is it possible to display Triathlon or Multisport clubs as distance instead of time? We’re running a distance challenge and want to display it via distance, it’s multisport rather than one sport. Alternatively, are there good third party integrations that might work for collecting club data?Thanks!

71
Jan_Mantau
Superuser
L
Leon knopHub Starter
asked in The Club Hub
Cannot give kudos to everyone anymore?

Normally I could give kudos to all my followers and now I can just give to  few and then I cannot give more.

371
Lola
Z
ZenithHub Starter
asked in The Club Hub
Kms in statistics

Why can't we see the kms displayed in the statistics of Club? Instead we see the total hours of the activities. How can I change it to kms?

151
Jana_S
Superuser
vanya.y.yordanova
vanya.y.yordanovaHub Rookie
asked in The Club Hub
My Activity did not match a segment that it should have

I was running a segment До Синия вир with the goal of a crown and in the end the segment is not visible in the activity. I pushed myself and gave it my all. We were running together with my husband Пейо Христов, who was pacing me, and we finished with almost the same time, he finished seconds ahead of me. On his activity the segment До Синия вир is visible, but on mine it is not. The segment Синия вир последна част and the segment Синия вир спускане 1 част are part of the segment До Синия вир. There is no way they are included in the activity, but the segment До Синия вир is not included. This disappoints me a lot, because I know how much I gave of myself.... I kindly ask you to look at my application and see that I went exactly along the segment and there is no reason why it should not be visible in my activity. Thank you!This is the link of this segment and my activityhttps://www.strava.com/activities/15288620029/segments/17536763/potential-segment-matches

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vanya.y.yordanova
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LadyspencerHub Starter
asked in The Club Hub
Sharing activites

I am unable to share my activity correctly to external apps. My recorded run is fine on Strava but then it goes a bit wonky. As you can see my pace is incredible. I'm far from a gold medalist 😲.  Any help.would be appreciated. Thank you in advance .

81
Bryant
Community Manager
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mateecaHub Rookie
asked in The Club Hub
this massage "An error has occurred"

"An error occurred on the Strava server.Please contact support if the problem persists."can someone help for resolving this problem 

543
Jana_S
Superuser
V
VikaAHub Rookie
asked in The Club Hub
5 km swimming challenge in August 2025

Please create such a swimming (5km distance) challenge for August 2025https://www.strava.com/challenges/March-Swim-5K-2024 I really need it for corporate sport event organization.Please create it!

210
V
JRolland
JRollandHub Rookie
asked in The Club Hub
not able to see/confirm new group/club member request

I run a club in strava and had a notification for a new member request ( private group) I clicked on it but the person's name wasn't showing ? I tried restarting , refreshing to no avail.. I also asked said member to resend her request.. anyone have any idea what's happening,  any solutions? Thx, joe

160
JRolland
S
SeanebbastaHub Rookie
asked in The Club Hub
Activities in club

I created a club.I was entering the various activities that will be done in the rest of the summer but I can only choose between running and cycling.is this normal?when I do the activities alone I have much more choice as a sport.

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matchasippa.ldnHub Starter
asked in The Club Hub
Inspired by movement and powered by Matcha!

Hey everybody! I am always out and about round London and walk and run as much as possible, I have switched caffeine intake from speciality coffee to matcha in the last couple of months and have noticed an incredible added abundance of energy and also recovery in between sessions seems easier. My question is… Has anybody else found that Matcha is great for active athletic gains and rapid recovery in training blocks and or general levels of movement daily? I would be interested to hear what the Strava community has to say. Happy Wednesday vibes to you all!

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M
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NTRC TorontoHub Rookie
asked in The Club Hub
Club Event - Adddress

I just saw the new format for creating Strava club events I understand you want to make it easier to integrate addresses.In our case, we preferred writing “read details” because we often have 2 or 3 meeting points during a single event. Now, you are forcing us to add an address.Is there a workaround or do we just leave address blank? 

453
Bryant
Community Manager
R
R StichHub Starter
asked in The Club Hub
need help for stag party

Hi guys, I need your help!I have my stage party today(i am getting married, hooray) and one of the tasks is that i need to have as many followers on Strava as possible by the end of the dat (7th of June 2025 UTC) My account name is R Stich Can you please follow me ? You can unfollow me tomorrow!  Thanks in advance, much appreciated!  

451
cy-linder
Superuser
G
Graham DandyHub Rookie
asked in The Club Hub
Club Ride Routes now reduced?

I post my club rides each week and usually can select from the 250+ routes that I have saved, as of yesterday Strava is only showing 50 routes, which seem randomly selected. I wondered if anyone else has experienced this and if it is a new limit that has been imposed. The layout for posting club rides has certainly changed in the last few days so presumably a new update has been added by Strava. If it is now limited then it is very restrictive.

271
Jana_S
Superuser
T
Thien PhanHub Starter
asked in The Club Hub
Can not create a club event

I have created a club for my company. I tried to create a club event today but I can not “save club event” :( something go wrong?

701
cy-linder
Superuser
G
GbradleyHub Starter
asked in The Club Hub
my account email is inactivr and o forgot the passowrd

I got a new coros and can’t connect it with my account because the email is inactive and from the past so I can’t change the password 

201
Jana_S
Superuser
S
ShuvayuHub Rookie
asked in The Club Hub
Inaccurate distance recorded during BRM 200KM

As usual, yesterday during the BRM 200km ride, your app recorded 15km less. Other co-rider also faced the same situation. I also faced similar situation earlier with Strava, so I stopped using it. But again I checked your app yesterday during my ride. To be double sure, I was also using my reliable app Geo tracker which recorded accurately that's means my phone GPS signal is ok but Strava failed! Pls look into the matter seriously & rectify it, otherwise you will loose users rapidly.I tried to book a ticket in support section but I failed, looks like the app has serious problem, not reliable at all. When one's hard work is not recorded accurately, it becomes so frustrating & anger!

362
S
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gilesnicholeHub Rookie
asked in The Club Hub
Progress Update keep freezing

“Progress” keep freezing. I have done everything. Is Strava App having issues atm? Very frustrating.

822
G

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