suporte pessimo/ mudar data de nascimento

Google translate:

I need to change my date of birth, it's showing that I'm 9 years old and I'm 27!! I've tried everything, support doesn't respond and look, I'm a subscriber

Hi ​@ggsantos,

Try changing the date via the website rather than in the app, here:

https://www.strava.com/settings/profile
 

If the date is locked, you might need to wait - the birthday change frequency is limited, apparently people were trying to cheat in the leaderboards by frequently changing their age group. I'm not sure how long the lock lasts, but I’d give it 24 hours before trying again. 

because my age is 9 years old, it is blocked to change, I have already tried and it says "something went wrong, try again" and on the desktop it also gives an error

Hey ​@ggsantos,

Thank you for bringing this question to the community hub.
In this situation, please submit a support ticket as the change/update of your birth date is something that needs to be handled by our Trust & Safety team.