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Answered

Support Response Time

  • September 18, 2024
  • 2 replies
  • 107 views
C

What is the current approximate Strava support response time to review an open request? I have a Request #3039652 that I initiated more than 3 days ago. 

Best answer by Lola

@ckv6595 thanks for reaching out! Our Support team is looking into this. Please let us know if you have any more questions! 

    2 replies

    cy-linder
    Superuser
    Forum|alt.badge.img+23
    • cy-linder
    • Superuser
    • September 20, 2024

    Hi @ckv6595,

    my personal experience with STRAVA support ist about 1 to 2 days. But as I am not a STRAVA employee I hope one of STRAVAs team may help you.

    @Marya, @Lola, @Jane11, @Bryant: Can someone you assits in this matter? Thanky in advance.

    Cheers
    Uli

    https://www.strava.com/athletes/62919839
    Lola
    Lola
    Forum|alt.badge.img+26
    • Lola
    • Strava Alumni
    • Answer
    • September 20, 2024

    @ckv6595 thanks for reaching out! Our Support team is looking into this. Please let us know if you have any more questions! 

    Lola (She/her) | STRAVA | Community Hub Team
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