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Switch back on the AI analytics

  • December 2, 2024
  • 4 replies
  • 569 views
A
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Hey team, It looks like I accidentally turned off the .Ai analytics feature. Is there a way to switch it back on?

Best answer by Jane

 

Thanks for your post.

Athlete Intelligence can be reactivated on your Strava account, however this will need to be done by someone on our Support Team.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please click here for more information about the Support Process

 

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    Did this topic help you find an answer to your question?

    4 replies

    Bryant
    Community Manager
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    • BryantCommunity Manager
    • Community Manager
    • 753 replies
    • December 4, 2024

    Hey ​@Allen Z,

    Not a problem!

    We have granted you access to Athlete Intelligence again!

    Please click the following link for more information about the Athlete Intelligence Beta feature.

    KBryant24 | STRAVA | Community Hub Team
    C
    Forum|alt.badge.img
    • Chri
    • Hub Starter
    • 1 reply
    • January 20, 2025

    Hi, i have the same problem with my Athlete Intelligence… Is it possible to turn it back on please?

    My account is: christiaan_codorniu@hotmail.com

    Thanks

    Regards

    Christiaan

    Jane
    Forum|alt.badge.img+29
    • Jane
    • Strava Alumni
    • 3523 replies
    • Answer
    • January 21, 2025

     

    Thanks for your post.

    Athlete Intelligence can be reactivated on your Strava account, however this will need to be done by someone on our Support Team.

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

    If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

    We are not able to provide any updates about Strava Support tickets on the Community Hub.

    Please click here for more information about the Support Process

     

    Jane (she/her)
    J
    Forum|alt.badge.img
    • Jasonyuen
    • Hub Starter
    • 2 replies
    • January 22, 2025

    I have the same issue and already submitted the support ticket few weeks ago. STILL NO HELP. Please fix ASAP.

    Reply


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