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Hello friends , Usually After I finished virtual cycling via Rouvy app.It wil automatically upload to my Strava and it will count my virtual cycling distance to my club leader board.

But after January 2024 I got a problem ,after finished activity It count distance in my personal distance not my Club leader board ,so I have to manually upload .FIT file to my strava and chose "Ride" instead of "Virtual ride" 

And I tried to disconnect strava from Rouvy and Re-connect. But a problem still existed.

What should I do?

Thanks a lot 🙂

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


I have the same problem.  I was doing group rides and not sure if that was tied to it.  yesterday I did a quick little test where I did a non group ride, just ride now on one of the routes and it uploaded and counted the 1 minute in my club's leader board.  I have also noticed that the segments aren't being included.  I did Alp D'Huez on Sunday and wanted to see how that compared to other times I had done it virually but it said it was autoflagged or whatever and not being included in my segements.  This was another group ride, so it seems maybe related to that.  i will attempt to do a longer individual ride to see how that shows up for me.


Update from our support team: Any activity that includes data using Rouvy's settings such as reduced gradients or boosts will have segments automatically excluded. This is the intended functionality in accordance with Rouvy and our own leaderboard system.

Apologies for any confusion.


Just FYI, had a similar issue the past few weeks.   Turns out the problem I had with Rouvy syncing to Strava club leader board was that I had the “auto-pause” feature turned off within Rouvy.    Switched it back on and everything syncs up again as before.   Hope this helps.    


Instead of "patiently explaining why not," Strava ought to respect user feedback and correct a bug.

 

 


👋 all!
To provide further context; Strava and our virtual partners have made some changes to address virtual activities that have boosted data to remove these efforts from virtual segment leaderboards. At this time any activity from a virtual partner that contains any boosted data will automatically push a tag to Strava along with your activity so that we can remove these boosted activities from virtual segment leaderboards due to the unfair advantage that it provides.
 
At this time this tag only tells us if your activity contains that data and we are not given any information regarding which portions of your activity specifically were boosted, so we flag the entire ride to ensure that no boosted data is included in segment leaderboards. Unfortunately, these flags on your activities will also remove these efforts from challenge and club leaderboards, just like a traditional partial flag. You can learn more about how partial flags and excluded efforts work here: https://support.strava.com/hc/en-us/articles/360061896712-Excluded-Segment-Efforts
 
If you want to ensure that your future virtual rides from Rouvy do not contain any boosted data then you will want to make sure that your Reality Level is set to 100%. You can read more about this Rouvy setting here: https://support.rouvy.com/hc/en-us/articles/360018656037-Time-trial-vs-Just-ride#h_01GQMHAY0GE6XCCNPCT9F1D1WS
 
We appreciate your patience and understanding regarding these recent changes, and we hope to continue making improvements to the feature with our virtual partners in the coming months. If you would like to provide any specific feedback regarding your experience or the feature, please leave a comment below. We are currently compiling this information to share with our team and our virtual partners so we can find the best way to support athletes recording virtual activities while keeping our virtual segment leaderboards fair.


Escalation doesn't really matter - what is happening is Strava disagrees with customer wishes, and is pushing back.  I'd say the communication feels, at best, disrespectful in that it simply explains, rather than recognizes alternative points of view.

I have followed the instructions above, and it's still not showing.  This should be addressed by developers and product management, not support IMO.  

TLDR: Strava support seems unable to recognize that there are disagreements about auto-flagging.


Just FYI, had a similar issue the past few weeks.   Turns out the problem I had with Rouvy syncing to Strava club leader board was that I had the “auto-pause” feature turned off within Rouvy.    Switched it back on and everything syncs up again as before.   Hope this helps.    

That isn’t the cure since my Rouvy features had the “auto-pause” turned on for years when this limitation started occurring. Worse, it didn’t occur 100% of the time, with Strava transmitting the data to my club’s leader board rarely and randomly (as far as I can tell) when using Rouvy. 


There are 3 things (according to Rouvy) that cause a failure to have the virtual ride upload automatically to your cycling club’s Rouvy generated learderboard listing:
1- Moving your “pin” along the elevation profile located at the bottom of your Rouvy ride screen.
2- Putting any part of your ride into anything except 100% realism. It MUST be in 100% realism mode.
3- Participating in a Group Ride. That ride will not navigate its data to your club’s leaderboard. 

Any other explanation exists outside the official circles of Rouvy’s help answers to date. 
The explanation above concerning autopause is not found anywhere and my own experience indicates that it’s irrelevant to the issue.  


There are 3 things (according to Rouvy) that cause a failure to have the virtual ride upload automatically to your cycling club’s Rouvy generated learderboard listing:
1- Moving your “pin” along the elevation profile located at the bottom of your Rouvy ride screen.
2- Putting any part of your ride into anything except 100% realism. It MUST be in 100% realism mode.
3- Participating in a Group Ride. That ride will not navigate its data to your club’s leaderboard. 

Any other explanation exists outside the official circles of Rouvy’s help answers to date. 
The explanation above concerning autopause is not found anywhere and my own experience indicates that it’s irrelevant to the issue.  

Well, it still happened despite my attending to the above details, including allowing auto pause. A mystery so far….


I’m stoked that so many folks get their pedaling on trainers in the comfort of home.  Especially when the deep dark, wet, cold winter crushes folks ability to enjoy the outdoor riding.  

I do NOT own a trainer, and no plans to do virtual riding (at least right now).  I ride outside, year round, in the rain, cold, snot, mud.  I love agonizing over what pieces of kit are the right ones for the day, and then evaluating them in full time while pushing pedals up mountains with the elements battering my face, body, and mind.  Earning every bit of vertical in my personal stats for the year.  

Have to say, club leaderboards have been nearly COMPLETELY compromised by virtual riding.  It might take me 5 hours a week to get 8000’ of vert out in the real world.  Check out a leaderboard that week and some person who put in 3, 1 hour trainer sessions sitting at 14000’ of climbing total is a complete laugh.  

Screw these boosted totals and completely fake stats that so many of these 3rd party BS rides create hoping to boost your ego and earn kudos.  It’s a slap in the face to real riding and I’m 100% in support of Strava working on this to filter out the mess it’s created.  


Hi bonked,

To state that the club leadership boards have been “COMPLETELY compromised by virtual riding” negates the fact that many virtual riders value making sure that their virtual rider conforms to real rides as much as possible and, in fact, can obtain that accuracy with certain programs like Ful Gaz, Rouvy and others. And, yes, like there are regular, outdoor riders that cheat the numbers, there are many that do so in virtual riding. However, Strava is getting better and better at preventing those rides from getting onto the club leaderboards so your concerns are being addressed. 
Note, too, that you can easily flag suspected rides and those rides go through the flagged process which often means their deletion from leaderboards of any type. 


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