I’ve now lost access to my account I’m paying subscription for and Strava won’t respond to me! I can see my profile. Every time I change the email or delete the blank account and try and log back in it creates a new one. Very frustrating when you’re wasting money on a subscription and not tracking progress. Not having any response to this where other companies would resolve immediately especially for paying customers is shocking. This customer experience has put me off using Strava all together.
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+29Thanks for your post and apologies for any confusion. Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
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