Not hearing back: Athlete Limit Increase

Thanks for the reply, Emily! That’s the email I’ve got and have reached out to. I’ll keep an eye out over the next few days. I originally applied on March 13th.

Hi ​@pizzamiheart, 

I’ve been having the same issue. I submitted an initial request in February and another one on 20 March. I followed up by email, but I have heard nothing. 

If you hear anything, please can you update this thread? I’ll do the same too. 

Cheers,

Lee

For sure ​@firmo, will do!

Hi ​@firmo, 

Please reach out to our team with your client ID. Thanks!

idem

Had the same issue. :(

​@Jaypennson I see!

​@Emily_A I followed back up with the developers email on 3/30. Haven’t heard back yet. Sounds like others are in the same boat. 

has anyone heard back yet? I’ve also submitted my request a while back and followed up via email but have not heard back.

Hello, also adding to this thread. Got pushed back on my initial request with instructions to add more context and then never heard back for the second request. Tried sending an email but also no response (client ID 196063)

Adding a canary to the mine.  I just submitted my first application requesting 10-25 athletes. 

​@choong1997 , i still have not. followed up again by email to developers@strava.com, what they said to do, on 4/14 and haven’t heard back.

good luck in your quest. i hope you hear back.

​@Emily_A ​@Elliott would appreciate some help here, my client ID: 216145. Have submitted/resubmitted and emailed twice. 

thank you in advance.

Hi ​@Emily_A ​@Elliott,

Following up on my previous attempt to contact you a few days ago: our usage is increasing rapidly, and we expect to reach our capacity limit in 2-3 days (840/999). My Customer ID is 153671.

Please assist us as soon as possible to prevent any service disruptions.
Thank you in advance.

Hi ​@Emily_A ​@Elliott ,

I created a separate post regarding my athlete capacity increase request, and then noticed there are quite a few similar cases here. So I’m sharing my case here as well, in the hope that you may be able to help.

My application is currently using 983 out of 999 athlete slots, and the number is continuing to grow. My client ID is 212887.

I would sincerely appreciate your help in approving my athlete capacity increase request, as this would help prevent service disruption for new user registrations in my application.

Thank you very much for your time and support.

Best regards,
David