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All my gear was deleted!!

  • March 26, 2024
  • 3 replies
  • 25 views

Hello I just noticed that all my runners I was tracking are no longer under my gear, how were they deleted, I know I definitely didn't do it. Can they be recovered?? 

3 replies

Scout
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  • Strava Alumni
  • March 26, 2024

Hey .
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account.
If you have a similar question please submit a support ticket and we will investigate further.


  • March 27, 2024

Thanks Scout, I did put in a support ticket 3 days ago no reply yet.. 


Scout
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  • Strava Alumni
  • March 27, 2024

Hey 
Thanks for the follow up. I took a look and I see your request to our support team, #2853398; someone from our support team will get back to you as quickly as possible. Thank you for your patience!