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Answered

Cannot edit workouts

  • September 15, 2024
  • 1 reply
  • 15 views

Help! I have been running every single day for a year soon and I' trying to edit the headlines 1/365 to 365/365, but I'm getting an error now, anyone has the same problem?

Best answer by Scout

Hey @Rometruns
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:

Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store:

Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If that doesn't help, please submit a support ticket and someone from our Support Team will be able to look into this further. 

1 reply

Scout
Forum|alt.badge.img+28
  • Strava Alumni
  • Answer
  • September 25, 2024

Hey @Rometruns
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:

Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store:

Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If that doesn't help, please submit a support ticket and someone from our Support Team will be able to look into this further.