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I am experiencing the following issue.

Using a Galaxy watch 4. I finished an activity on the watch ( disabled battery saving mode on watch and phone before I finished the activity on the watch. Saw a short message "open on phone" but the acivity did not  appearin stava. Went to settings on the watch and "Not synched" displayed "0". 

Rebooted the watch and my Galaxy S21 but nothing appeared in strava. Is there any hope to recover my activity?

Hey @IvoMenzo


Sorry for the troubles syncing your recent activity recording.
Can you please try resyncing the activity?
 



  • View the History folder on your watch

  • Use 'Tap to Sync' button to reattempt sync the missing activity

  • 'Sync Successful' message displayed at top of screen and 'Tap to Sync' no longer appears to confirm activity has synced to Strava account


If an activity fails to sync to your Strava account, please ensure you do not have any duplicate recordings. You will need to delete any activities that are already on your account for that date/time.


Hi ​@Bryant 

I have the same problem as mentioned by ​@IvoMenzo.

My Samsung Galaxy Watch 4 tracks my activity without a problem and it syncs successfully - at least based on the “Unsynced 0” label in the application, but now I have two missing activities from the last 2 weeks. 

I am not sure what do you mean by “View the History folder on your watch”. Could you please let me know how and where should I look on my watch? 

It’s pretty frustrating to not be able to see any past activities on my watch but to lost it completely while it says it’s synced.. kind of ridiculous. 

I don’t know for sure that you can help us with these questions, but could you please let us know what exactly can be done to restore these acitivities (by restoring it from the database or something by the Strava Team, or by us with a solution for this problem). Also, do you know when will this problem be solved for WatchOS or is it not considered a problem at the moment? 


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