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Answered

Log in issue

  • July 14, 2024
  • 2 replies
  • 188 views

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Hi Guys

I am having issues trying to change my email login details. The current email address is no longer active, so I cant access a password(forgotten password) The email address I want to use has created a new account which needs to be deleted. This has happened due to a phone change. Please can someone offer some advise?

Best answer by Scout

Hey @swsmith
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and our support team will be able to assist you. 

2 replies

Scout
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  • Strava Alumni
  • Answer
  • July 14, 2024

Hey @swsmith
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and our support team will be able to assist you. 


  • July 30, 2024

Hi, 

How long did it take for you to resolve this issue?