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Answered

Maps not loading at all in route planner

  • March 23, 2024
  • 9 replies
  • 456 views

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Tring to build a route and getting this blank screen where the map should be showing. The below screen shot is from Chrome, I've tried Microsoft Edge and Mozilla with the same result. Anyone have any thoughts on what the issue could be?

 

Best answer by Scout

👋Hi all, 
Thanks for the posts and sorry about the trouble. It sounds like this issue is related to a bug we were previously experiencing that has been resolved. If you are still experiencing this issue, can you send us an updated screenshot or provide any additional information (device you are using and the version, etc)?

9 replies

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  • Hub Rookie
  • 1 reply
  • March 23, 2024

I just posted about the same issue.  I dug in a little bit with dev tools, and it looks like a bug with the way cross-origin requests are being handled/configured.


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  • Hub Starter
  • 1 reply
  • March 23, 2024

Same here. Not able to load any map or create map. Some js files load meet 403 forbidden error. Should be a regression of code bug. 

Wondering how could Strava control their release quality - ship product with such a big regression shows that there is no proper quality control before release.


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  • Hub Rookie
  • 4 replies
  • March 23, 2024

I'm having the same issue, cannot view or edit maps


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  • Hub Rookie
  • 4 replies
  • March 23, 2024

Scout
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  • Strava Alumni
  • 1398 replies
  • Answer
  • April 30, 2024

👋Hi all, 
Thanks for the posts and sorry about the trouble. It sounds like this issue is related to a bug we were previously experiencing that has been resolved. If you are still experiencing this issue, can you send us an updated screenshot or provide any additional information (device you are using and the version, etc)?


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  • Hub Starter
  • 2 replies
  • May 21, 2025

I’m having this problem today in my pc using Chrome.
Rebooted and is still the same - no maps, just a white box.


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  • Hub Starter
  • 2 replies
  • June 17, 2025

Hi, I am having this same issue today. No maps, as per the screenshot above


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  • Hub Starter
  • 2 replies
  • June 17, 2025

My problem disapeared a few minutes after… all worked fine after that.


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  • Hub Starter
  • 2 replies
  • June 23, 2025

still not working here!!!