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This feature did not work yesterday on a ride, on exactly the same route that I have done frequently before. 

Any suggestions for resolving the problem

Hey @GH60_2, 
Thanks for your post and sorry for the trouble. Unfortunately, we are currently unable to support these types of requests through our Community Hub.  Please submit a support ticket and include a link to the activity that isn't matching as well as a link to the activity it should match to. This will allow our support team to investigate further.

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