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Answered

"Matched rides" feature not working.

  • August 21, 2024
  • 1 reply
  • 3 views

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This feature did not work yesterday on a ride, on exactly the same route that I have done frequently before. 

Any suggestions for resolving the problem

Best answer by Scout

Hey @GH60_2
Thanks for your post and sorry for the trouble. Unfortunately, we are currently unable to support these types of requests through our Community Hub.  Please submit a support ticket and include a link to the activity that isn't matching as well as a link to the activity it should match to. This will allow our support team to investigate further.

1 reply

Scout
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  • Strava Alumni
  • Answer
  • August 21, 2024

Hey @GH60_2
Thanks for your post and sorry for the trouble. Unfortunately, we are currently unable to support these types of requests through our Community Hub.  Please submit a support ticket and include a link to the activity that isn't matching as well as a link to the activity it should match to. This will allow our support team to investigate further.