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Question

My statistics is wrong for followers on the phone app but correct on the desktop version

  • January 24, 2025
  • 5 replies
  • 145 views

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Hi, 

A couple of my followers have shown me that my statistics for runs, rides, and swims are not the same on their phone app as on their desktop. 

I usually save my runs to be seen by followers only and have logged over 4000km. The correct statistics can be seen by my followers on their desktop version. However, on the phone app my statistics shows less than 1000km.

On my own account the phone app statistics matches the desktop version. 

I’m not sure when this started happening. I have tried to change who can view a run activity from ‘followers’ to ‘everyone’ and this made the activity visible on the phone app for my followers. 

Please help.

Thank you

Bryant
Community Manager
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  • Community Manager
  • January 27, 2025

Hey ​@ts runner,

Can you try to refresh your profile stats then ask you friends to take a look again?
More information on how to perform this step can be found here


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  • Hub Rookie
  • January 28, 2025

Hi ​@Bryant ,

I have tried the refreshing method a couple times and it’s not making any difference. 

Since posting this question I have found another post discussing the issue. Apparently a lot of users are experiencing the same problem and it seems to be a technical issue that Strava needs to look at. More information in this post: 

https://communityhub.strava.com/strava-features-chat-5/all-time-stats-and-year-to-date-stats-not-visible-8482?tid=8482&postid=36301#post36301

Looking forward to finding a solution to this issue. Thank you


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  • Hub Rookie
  • January 28, 2025

@Bryant 

The first two screen captures are from a follower to show you what he is seeing. The last two screen captures are from my account showing what I can see. What I am seeing are the correct statistics. For reference my actual ‘all time’ runs is 477 with a distance of 4,463KM.

As you can see in the screen captures the statistics for ‘activity’ and ‘best efforts’ are correct, while the statistics for ‘year-to-date’ is missing and the statistics for ‘all time’ is incorrect.

I save almost all my activities as for ‘followers’ only. If I save it for ‘everyone’ the statistics can be seen by my followers. 

As mentioned the statistics is only incorrect on the phone app. There’s no issues on the desktop version. Here my followers can see the accurate statistics. 

Please also have a look at the other post that I sent you a link for in my first response to you.

Thank you

 

 


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Did anyone find an answer to this? Im having the same issue


Forum|alt.badge.img+2

Strava is yet to fix it. Lots of people have had this issue for many months. There’s a couple of other threads on it, mostly users complaining that Strava is not doing anything about it


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