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Answered

not replying to my email

  • September 10, 2024
  • 1 reply
  • 17 views

hi, i sent an email 2 days ago, about mischarging me for a free trial, i haven’t had a reply for a refund for the £55. ticket number-3033170

Best answer by Scout

Hey @shaunihibbert
Thanks for reaching out. I took a look at your support ticket and this was marked as solved after an auto reply was sent by our system.

Our support team will need to further assist you with this inquiry. I have escalated this over to our support team and they will get back to you as quickly as possible. Thank you for your patience!

1 reply

Scout
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  • Strava Alumni
  • Answer
  • September 10, 2024

Hey @shaunihibbert
Thanks for reaching out. I took a look at your support ticket and this was marked as solved after an auto reply was sent by our system.

Our support team will need to further assist you with this inquiry. I have escalated this over to our support team and they will get back to you as quickly as possible. Thank you for your patience!