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Refresh Activity Achievements tool does not work?

  • March 3, 2025
  • 1 reply
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I just finished a race, and was tracking my progress both in Strava (via my phone) and Apple Watch. Upon finishing the workout, the one in Strava uploaded automatically and I only added the one from Apple Watch an hour later. I decided to keep the Apple Watch version as it included my heart rate data, so I deleted the Strava version. However, all of my PR and segment achievements were assigned to the Strava version!

I’ve used the “Refresh Activity Achievements” tool in the activity menu, but to no effect. My PR is still listed as a second-best effort. I was able to successfully update the All-Time PR section, but not in the individual activity. Any ideas?

Best answer by Lola

This post has been escalated to our Support team. If you are another athlete who has a similar question please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you.

 

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Lola
Community Manager
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  • Community Manager
  • 119 replies
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  • April 2, 2025

This post has been escalated to our Support team. If you are another athlete who has a similar question please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you.

 


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