We can confirm the team is working on fixing the issue. We are expecting the fix to go out soon - once the fix is out, we’ll be sure to update this thread and let you know!
Hello all, I'm having an issue when trying to zoom out on a map screen where it starts to zoom out to see anything an area but then the whole screen goes white like a cloud cover & i can't see anything. This does it on my own maps aswell as friends maps.
Strava has been updated to the latest version & is running on an android s24 .
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I have indeed an S24+ sm-s926b/ds with Exynos processor. At that time I was already surprised they use different CPU's for different regions. There were more strange things with this phone, in August 2024 we had an issue with a Google maps update which could not access the GPS. This was specific to S24+ but was resolved within a week or so.
So it can be related to (a combination of):
-Exynos CPU
-Rive library software
-Android 15
-OneUI 7
But I still think the most suspicious is the update to the map with the overlay of PR badges + text. Since this happened around the same time.
Anyone know how big the SW development team is at Strava? Do they read this forum? If I contact Veloviewer, I get a detailed answer the next day.
I Just received this message after my, i believe, 3rd complaint via e-mail:
" Bruce (Help Center)
17 jun 2025 2:18 p.m. MDT
Hello René,
Thanks for writing in to report this issue. We are aware of this issue that is specifically affecting Samsung S24 devices and are currently investigating a fix.
We appreciate your continued patience as we continue to investigate this issue.
Best, Bruce Strava Support Team"
Issue remains on my S24+
VERY annoying for paying subscribers using high end phones
Every day I get a new update via the beta program. I'm now at 417.4. The whitening is still unresolved but my other issue is! I can now find back an old activity and see both map and photos which I could not see before.
Issue remains on the S24, it has been going on for the several months now. Still no sign of any resolution from Strava, very poor from them.
Same issue here. I'm using S24 too.
Lets all call for a refund..! This is getting way out of hand Strava!
Good to know I'm not the only one having issues with the map at S24, Premium members.
Is er hier al een oplossing voor heb een samsung a56 en heb hetzelfde probleem.
Hello @pwheels and everyone else - we have received an update from the team that fix has been deployed for this issue. Please update your app to the latest version, and let us know if you come across any further issues! Thank you!
Still the bug in version 417.13 (june 25), don't have any other update yet in the play store.
Better with the latest beta version @Jouke Smink ?
I just updated to Beta 418.9 released on 30-Jun-2025 but the problem has not been resolved in this version.
Hello Everyone,
Apologies for the confusion. We can confirm this issue is fixed, there was just a mix up of when the fix will be deployed. We are expecting the update to go out within the next week or two. Once the fix is out, we’ll be sure to update this thread.
Thank you for your understanding.
@Lola @Bryant Thnx for the update!
Maybe it's not a bug. Just an idea for a new paid option. With premium you have full zoom on map
Update is there (418.11), problem NOT solved.
I repeat, problem NOT solved
What is the problem, am i doing something wrong?
Hello every one. This issue still on !
Will this issue ever be resolved? Im getting fed up with sending emails & tickets only to get crap standard answers! Paying £54.99 a year to have the maps white out is a bloody joke! SORT IT OUT!!!!!
@DercksenG @Patrick PH @pwheels As Bryant wrote the fix is expected to be deployed in a week or two.
@Jan_Mantau ik heb ook contact met Bruce Helpcentrum (via mail), hij zegt mij dat de fix met versie 418 meekomt...
4.18 did not solve this problem
It is still horible.. Today's ride isn't even fully visible on the map
Update 419.12 did not solve the issue.
@Discover1987 same here!
I'm going slightly mad
I have app version 419 on Samsung A56 but still having the same issue. Hope this will get resolved soon
