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[Resolved] Same athlete twice on segments

  • March 28, 2025
  • 8 replies
  • 233 views

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I've noticed recently that on some segments there are some athletes that have two efforts shown, from different years (one example looks like this:  1.A in 2021  2.B in 2021  3.B in 2020  4.A in 2020 ...  9.C in 2021  10.D  11.C in 2018). The rides are not marked different (ride/mtb ride) and the profiles are the same (same url).

Anyone knows what this is about?

Best answer by Lola

Hello ​@Cristina_P and everyone else who reported - we got a confirmation from our team that fix has been released and you shouldn’t be seeing duplicate efforts anymore. Thank you for your patience while we were working on this.

8 replies

Jan_Mantau
Superuser
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  • Superuser
  • 1782 replies
  • March 28, 2025

Can you post a link to such a segment?


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  • Author
  • Hub Rookie
  • 2 replies
  • March 28, 2025

This is the one in my example  https://www.strava.com/segments/4662217?filter=overall&gender=F

But there are more, with maybe just one athlete appearing twice. This one had three..

 

edit:  https://www.strava.com/segments/16224781 


anchskier
Superuser
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  • Superuser
  • 762 replies
  • March 28, 2025

This sounds like a new glitch showing up.  I had that happen to me just a week or so ago and had to reach out to Strava support to have them refresh the statistics.  It wouldn’t fix it when I tried from my end.  They were not able to say why it happened, just that it was a mistake and my instance was fixed.  If it is happening more frequently and with others, it should be reported to Strava Support through a ticket submission so they are aware of it and can look deeper.


anchskier
Superuser
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  • Superuser
  • 762 replies
  • March 28, 2025

@Cristina_P - Wow, I see what you are saying.  At least 3 people just in the top 15 are doubled up on there.  I would send a support ticket to Strava to have them look into it.  Maybe mention my support request number (#3271856) so they can see that it isn’t just an isolated occurrence.  

On a side note, that segment is terrible!  Wish people would use better GPS data when making segments.  That track is all over the place.


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  • Author
  • Hub Rookie
  • 2 replies
  • March 28, 2025

I will send a ticket.. Thanks!

Yes… that one looks weird now because the road no longer exists, I think. They’ve built a new road that goes straight. That’s a different problem too, because I don't think there is a way to "flag” a segment for being inaccurate or no longer relevant.. for various reasons.


Lola
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  • Strava Alumni
  • 570 replies
  • April 11, 2025

Hello ​@Cristina_P and everyone else - thanks for providing all the info on the possible bug.

 

Our team internally is aware of the issue and they are investigating it further. We will circle back on this thread when we have any updates. Thank you for your patience! 


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  • Hub Starter
  • 1 reply
  • April 11, 2025

Same issue on this segment

https://www.strava.com/segments/12174607


Lola
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  • Strava Alumni
  • 570 replies
  • Answer
  • July 7, 2025

Hello ​@Cristina_P and everyone else who reported - we got a confirmation from our team that fix has been released and you shouldn’t be seeing duplicate efforts anymore. Thank you for your patience while we were working on this.