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Answered

route creator not working

  • March 10, 2024
  • 4 replies
  • 21 views

runnerpeach
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Route creator is not working. Freezes. First time I've had this problem. Is there a bigger problem?

 

Best answer by Scout

Hey @runnerpeach
Thanks for your post. We're going to send this over to our support team so they can check this out.
In the meantime, please try creating a route using a different browser to see if this is isolated to the browser you are using. 

4 replies

Scout
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  • Strava Alumni
  • Answer
  • March 11, 2024

Hey @runnerpeach
Thanks for your post. We're going to send this over to our support team so they can check this out.
In the meantime, please try creating a route using a different browser to see if this is isolated to the browser you are using. 


runnerpeach
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  • Author
  • Hub Rookie
  • March 11, 2024

Seems to be specific to my home starting location 


Scout
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  • Strava Alumni
  • March 14, 2024

Hey @runnerpeach
Our support team has reached out via email requesting additional information to further investigate. Please respond to that support email or submit a new support ticket if this is still an issue.


Scout
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  • Strava Alumni
  • April 3, 2024

If other are having an issue with route builder, please submit a support ticket and we will investigate further.