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Answered

statistics problem

  • April 2, 2024
  • 2 replies
  • 12 views

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hallo,
how to recover statistics?
after logout all my statistics is gone-after login.
my profile is on this email adres

Best answer by Scout

Update from our support team: This was due to a duplicate account created as @Bryant noted. For those who have a similar inquiry, please check out our support page about Merging Duplicate Accounts for steps to resolve duplicate account issues. 

2 replies

Bryant
Community Manager
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  • Community Manager
  • April 4, 2024

Hey @jacenty1112,

It sounds like you may have ran into a duplicate account issue. We're going to send this over to our Support team so they can take a look at your account. If you have a similar question please submit a support ticket and we will investigate further.


Scout
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  • Strava Alumni
  • Answer
  • April 17, 2024

Update from our support team: This was due to a duplicate account created as @Bryant noted. For those who have a similar inquiry, please check out our support page about Merging Duplicate Accounts for steps to resolve duplicate account issues.