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Answered

Subscription paid to incorrect account

  • January 8, 2024
  • 1 reply
  • 78 views

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Good evening, I made a mistake in making the annual Strava subscription, by mistake it was uploaded to an account that I didn't even know I had and that I don't use anyway. I asked for help in the Strava chat but no one answered me. Can I do something? ?can I move the subscription??? in the meantime I have suspended it on that account.....or should I resign myself to having lost the money???

Best answer by Scout

Hey @Davidecardillo
We're going to send this over to Support team so they can take a look at your account and further assist you.
If you have a similar question please
submit a support ticket and we will investigate further.

1 reply

Scout
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  • Strava Alumni
  • Answer
  • January 8, 2024

Hey @Davidecardillo
We're going to send this over to Support team so they can take a look at your account and further assist you.
If you have a similar question please
submit a support ticket and we will investigate further.