Hey
Thanks for your post and sorry for the trouble. It sounds like you may have more than one account. Our support team will need to work with you to sort this out.
I do see that you have submitted multiple requests; our system will automatically merge and close support tickets from a user if they come in within a short amount of time. We have found that some users will create multiple support tickets about a single issue, hence the merging of tickets. This is to ensure that we do not have more than one support agent working on different tickets that contains repetitive inquiries.
I see your open support ticket, #2833207 was responded to today. If you need further assistance, please respond direclty to that email.
Has this been resolved? Have the same issue paying for premium and no response from Strava
I have the same problem. I lost my account (PAID). I have no idea which mail adress is located to my account and if I login with my normal mail address it is creating new accounts. I get now answer via Instagram Comments, DMs oder Support Tickets. Waiting and waiting! Terrible Support for paying customers.
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