Devices and Connections

Strava is creating fake workouts for Apple Health and Apple Fitness. Strava is recording many traditional strength training sessions at random times throughout the day. Do you know how to fix this? 

i want to join strava subscription by using the student 50% discount method but sadly i dont have any credit card of sort of them, is there any way that i could pay without a credit card?

I use AWU3 as a running watch + Polar H10. I don't carry phone with me, I have LTEAll possible permissions has been added to Runna, all is enabled both phone and watchAll workouts syncs OK, but sometimes without a Heart Rate graph, only average valueDid any if you experience such issue? 

I completed 2 different workouts from my Apple Watch this morning.  The first one was labeled as HIIT and did not import into Strava.  I then completed a walking workout which was imported automatically like normal.  I’ve uninstalled the apps, re-synced, and still can’t get the missing workout to import in.  What else can I try? when I check in the Strava app under connected devices, the Apple Watch keeps showing to accept permissions but there isn’t any other options to share or accept.  

Hi all.  I have been discussing this issue with the support for over one year now, and nothing happens. I would really know if there are more people out there that experience issue.When I edit a “ride” I get this “strava server has encountered an error...” message. My workaround is to first save the ride as a run, and then switch it back to ride. After this I can enter details to the ride.I think it is connected to my account/profile, while I have tested on several phones (Samsung two models, and Iphone). And while I have had it for so long, several strava app version are tested. How to get help with this issue?Cheers! Daniel 

i have a android phone and whenever i go on a run i never have much problems well today i went on a run and everytime i puase and then resume my run the pace stops updating and the distance does not change. My little GPS green dot keeps moving around but nothing keeps tracking. I have restarted my phone it have checked my GPS signal which is a strong signal and I have turned off auto puase and it still does not work. My strava got a update last night and ever sense this update I cannot track any runs on my phone. Eveything on my watch works just fine but when I try to use my phone nothing seems to work after I puase and resume my run. How do I fix this? I have a android a16 phone. 

Hello,I did a run with my Garmin yesterday and noticed that Strava only imported a part of the track whilst Garmin Connect and other connected apps show the complete track. The Strava record stops at a point where I had to pause for some seconds to cross a street (I resumed the run afterwards). Deleting the record and manually re-importing it as a .fit file didn’t help.Is that a known bug or has anyone a clue what might be the problem?Thank you very much for your help! :)

I have synched my Strava account to my Peleton Tread. I get most of the data coming across fine when I run on the Tread. But what I don’t get is any elevation data which means that all my elevation data on Strava is undercooked. How do ai change this so it comes across?

 Hello, I have a problem with the location that Strava records resulting in a distance that is much higher than the actual distance I run. Today for example at some point it recorded a kilometer in less than a minute, that would make me one of the fastest people alive - which I am absolutely not. So therefore my question whether I can change this. Going on the website and pressing the correct distance doesn't work and will give me an even higher pace.. For context, this is what my map looks like.     

Could you check why this activity not showing in the feed?? https://www.strava.com/activities/15014672925Its not mute, its open to all users. 

I‘m using my Apple Watch on a treadmill which allows the Watch connection to gym equipment, i.e. the Apple watch data such as heart rate is displayed on the treadmill monitor, and the treadmill data (such as speed) is synched to the Apple Watch.  When I review the data in Apple Fitness, I see the correct data, especially the average time/km for every km. The overall time/km is also correctly shown. When I review the data in Strava, the average time/km for every km is incorrect. The overall time/km is correct. It appears that Strava gets the calculated time/km from Apple (the data the watch would assume when not connected to the treadmill) instead of the synched data from the treadmill.First Strava data (second picture with wrong data), then Apple data:

When using Strava on Apple Watch it does not record distance. It records all other parameters fine, route, heart rate, elevation etc. also when cycling or skiing it records distance just fine. I have tried reloading the app on phone and watch. Hope someone can help. Thanks 

Dear Team,  I have a smart watch KT71 and app Da Fit synced quite well. However, for our corporate competition, I will need to have activity log on my Strava Account.  I already connected Da Fit app with Strava but activity log does not appear on Strava.  I also tried another approach to disconnect smart watch from Da Fit and on Strava Sensors tried to add the device but it does not even appear on sensors section even though bluetooth is on.  Any ideas? Thanks

Since a few days the calories shown in Strava from imported activities (e.g. from Polar) are completely wrong.Although the support article https://support.strava.com/hc/en-us/articles/216917097-Calorie-Calculationstates that ... "Strava shows Calories as they were provided to us by upload partners."... the calories shown for an imported activity (from Polar) ...do not correspond to the values displayed in the device/app which recorded the activity (e.g. Polar) are completely overstatedThis issue exists for a couple of days. Until last Tuesday, Nov 2, the calories for a run shown in Strava was identical to the value provided by Polar.However, since Saturday, Nov 6 there are huge discrepancies between the calories calculated in Polar and the values shown in Strava:14k run: Polar 677 Kcal, Strava 1316 Kcal 5k  run: Polar 241 Kcal, Strava  453 Kcal 12k run: Polar 573 Kcal, Strava 1108 Kcal

Hi team,I had activities on zepp app, having map data, when it synced to strava automatically. Then access to strava, Strava doesn't have map.How to solve this issue. Thanks alot

Hello. I can’t change my email address. i switched phone. I want to change the email address associated with my account for accessibilty reason but everytime I change it, it tells that something went wrong and try again later. Please help me with this. Response on this issue is appreciated. Thank you

Something happened with my walking activity from yesterday. I can’t find it at “my activities”.  I can still see the photo in my gallery and even open and edit the activity from there, but it doesn’t appear in my activity list. It’s like the activity fell into a parallel universe; it exists, but also kind of doesn’t.The activity is definitely saved somewhere in my account since I can access it through the photo gallery, but for some reason it doesn’t show up in my main activities list or feed. I haven’t deleted it and it’s not hidden. It’s just not showing up where it should. I’m trying to figure out whether this is a syncing bug, a database glitch, or something else. Maybe good additional information is that something went wrong with the GPS at the end of the activity. No idea if this could be related.  Anyone an idea how I can recover it?

I have consistently used auto-pause on rides (urban and trail) to great effect through multiple iterations of Apple Watch (series 6, Ultra, Ultra 2, Series 10) and versions of watchOS.  However about 3 months ago I noticed that auto-pause would stop with my first rest… and never resume.  This happened on my Ultra2, series 10 and now on my Ultra3.  This worked flawlessly for years… and now seems completely broken (I have not completed a ride successfully with auto-pause since the behavior started).  I ride with just the watch (as I have always with no issue).   Is anyone else experiencing this?

This is a strange thing. I am using my Pixel 3 watch (Fitbit app on my Pixel 9 Pro Fold phone) to track activities (long dog walks, runs on the treadmill, outdoor skating). I’m also using ROUVY to ride indoors. As far as I can tell, both of these apps are linked to my Strava account to automatically show these activities. However, none of these activities are showing in my Strava dashboard. The strange thing is that I get friends on Strava sending me kudos for these activities (notifications). Yet, I don’t see these activities in Strava myself. I’ve tried uninstalling/reinstalling Strava on my phone. I’ve also unlinked and reminded my ROUVY account with Strava as well.Any ideas? This is really odd to me.

App and watch worked flawlessly on my iPhone 14, now I’m on the 17 and I think my app is glitched.My activities are no longer synced and I’ve reset all permissions, etc. anyone else have this issue?Strava app states to accept permissions but I cannot find anything disabled/not approved to share. 

I haven’t found an easy way to upload to Strava a session that was recorded in TrainingPeaks. Is there an integration planned in your roadmap?Many thanks

Hi, I’m doing a hill climb series - did this week’s climb this AM and got a provisional time on my wahoo of 7:40 but Strava thinks I didn’t finish the segment and has recorded it as 9 minutes something. The segment ends at the top of a mountain with a drop off and a fence so there is no more path there - is there a way to get this fixed does anyone know? Thanks. 

Wondering why Strava isn’t counting my steps in my run for my December challenge? I’m seeing it counted my walking steps for the challenge just fine but running doesn’t add to the challenge at all.The challenge board says it’s counted the activity but I’m only getting steps from the walk? All permissions are on, I’m only using Runna, Strava, or my Apple Watch Ultra 3. The running activity was specifically from a planned Run in Runna. While the walk was just a quick Apple Workout   

Hi,I’m using Technogym equipment at my gym — the Excite Bike and Excite Run. Every time I use them, I sync my phone with the Technogym app. It then connects to my Polar OH1 and sends the training data when I’m done.Both machines send my data to Strava after the workout, but I can only see my heart rate data for the Bike sessions. The heart rate data doesn’t appear on Strava for treadmill (Excite Run) workouts, even though it’s visible in the Technogym app.Any idea why?Thanks in advance.

Dear Strava team, I met the issue that I already paid subscription however the advanced functions are still in lock. And when I’d like to submit issue ticket with attachment, the whole APP will always jump out  totally, pls can you help to havea look? looking forward to you feedback. Thx.