Skip to main content

Devices and Connections

Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.

  • 1,020 Topics
  • 4,153 Replies
1020 Topics
A
AnastazyHub Starter
asked in Devices and Connections
I don’t see my tennis activities in Strava

I play tennis, and I used to see these activities on Strava. However, for the last two weeks, tennis has stopped appearing; I can still see my other types of activities.

601
Jana_S
Superuser
PeterSwe
PeterSweHub Rookie
asked in Devices and Connections
Wear OS app update and future

I see many old requests and ideas about additional updates and functionality for the Strava Wear OS App that has been closed as “Not planned” while they seem reasonable and important.For me they are a dealbreaker from converting fully to Strava Premium.Customizable screen: With more/other datafields Automatic lap (based on distance or even time) Map view Routes to follow on watchWhat is happening with the Wear OS app? Are You guys committed to it and planning to update it? 😊

983
F
L
Lauri76Hub Starter
asked in Devices and Connections
Different result

Hello. Today I ran with my <galaxy watch 5> 10,52 km on 1h 12min moving time with 6'51"/km pace using Samsung Health, what is connected with Strava where this activity result was only 5,16 km on 13min 6 sec moving time with 2'32" / km pace.  What the problem, why this difference?

70
L
K
Kris De MoerlooseHub Rookie
asked in Devices and Connections
watts garmin not in line with strava watts

Hello, When reading several topics on watts shown on strava vs in garmin connect, I can see now how you can detect if power meter is used or not in Strava data. Now when checking power data ( average over complete ride ) this is slightly different compared to garmin. Does it mean Strava makes it own calculation? And if so why does Strava makes it own calculation when data is available via Garmin Connect. BrKris

1003
Jan_Mantau
Superuser
S
stradasperanzaHub Starter
asked in Devices and Connections
Activities recorded on strava being overwritten by garmin(?)

Hi all, I am a new Strava user and am recording my daily Camino de Santiago hikes on Strava. I connected my Garmin (where I recorded parts of the hike, but not the whole thing) at the beginning. a few days in, I noticed that my Strava activities have been overwritten with some incorrect data, which I. An only assume is coming from the partial garmin recordings. When I first recorded and saved these activies in Strava, the data was different and more accurate. For instance, one hike that originally showed 28km and my full elevation gain over the day now only shows 8km, although the title & attached pictures are all the same.  is there a way to restore my original Strava data for these corrupted activities? If so, how?  thanks 

181
Jan_Mantau
Superuser
J
JoulssyHub Rookie
asked in Devices and Connections
Max Heart Rate Changed Automatically

I just noticed that my max heart rate was automatically changed in the app (not by me), and it caused some weird data issues: All my past activities have been updated with new heart rate zones, which are now incorrect based on this new HR max. However, the effort data (Relative Effort, etc.) remained unchanged for those older activities, so they don’t match the new HR zones anymore. For my latest activity (after the HR max change), both the HR zones and the effort score are wrong, since they were calculated using the incorrect HR max. I’ve already updated my max heart rate to the correct value manually, and even tried recalculating performance data, but nothing changed — the past activities still show the wrong HR zones, and the effort score on my latest activity is still off.Can you help me revert this change or reprocess my activities using my correct HR max value? I'd really like my data to reflect the original, accurate information.Thanks a lot in advance for your help.

148139
Jana_S
Superuser
V
VojtikHub Starter
asked in Devices and Connections
Xiaomi

Will it ever be possible to connect Xiaomi watches to Strava?

452
N
N
NeilGHub Starter
asked in Devices and Connections
Runna import previous runs inti Strava

Hi.But of a noob so bear with me.I’ve had a Runna Premium plan for a moth or following a training plan and have just linked it to my Strava account. Is there anyway I can have Strava import some of these older runs - I want the kudos!

280
N
C
Colleen TeahanHub Starter
posted in Devices and Connections
fitcloud pro

I have a G62 FitCloud pro how can I sync it to strava 

130
C
S
STLHub Rookie
asked in Devices and Connections
Apple Watch didn't record Swim distance or save time

Did an indoor pool swim yesterday. Chose the Indoor Swim mode in the Strava app on my Apple Watch and swam ½ a mile. The watch showed the time passing, but never any distance. When the activity was uploaded to Strava, it only uploaded heart rate, no distance, no time. What did I do wrong?

42023
G
L
LaxelHub Rookie
asked in Devices and Connections
Samsung Galaxy 8 watch not fixing the GPS

Hi - my recently bought Samsung Galaxy Watch 8 has issues finding the GPS when I open it pre-run.I've tried resetting the watch completely, giving all permissions to the Strava app, rebooting, clearing the cache, force stop etc, but go through periods of 'error preparing exercise, please try again' on the GPS fix screen when trying to start a run.Sometimes it does work, then other times not despite locations not varying. Not sure if this is a hardware issue but checking to see if others have the same issue...

791
L
E
eros.pagottoHub Starter
asked in Devices and Connections
Run not uploaded to strava - Garmin upload issue

Yesterday I went for a run, 10k.Usually when a save the activity on my Garmin Forerunner 255 in less than a minute I’ll be able to see it on Strava.Yesterday the activity was normally visibile in Garmin Connect, but isn’t uploaded to Strava yet

1502
BryanC
Superuser
Q
QueafoHub Rookie
asked in Devices and Connections
Audio Notifications not working

Hello,A while ago my audio notifications stopped working and i don't know why. I've already tried to adjust the following settings:- apps authorization;- uninstalled the app and restarted the phone - reinstall the app- tried and connect with my headphones - adjusted the text to speech settings and the language I have a nothing 3a. I hope that there is a solution other than having to do a factory reset.

1113
Q
A
ApexMTBHub Rookie
asked in Devices and Connections
Fitbit Mountain Bike Activity won't Sync

When recording an activity on my Google Pixel Watch 3 like a walk, my activities sync just fine.  If I record a “Mountain Bike Ride”, then it will not sync.  I have to manually download and upload the file.  Is there a reason that an MTB Ride won’t sync, but a “Bike Ride” or a “Walk” will?  My understanding was that if it has GPS data with it then it should sync.

412
A
W
WanoopHub Rookie
posted in Devices and Connections
Distance discrepancies with Samsung Galaxy Watch Ultra after One UI Watch 8 update

Hi everyone,I’ve been running with my Samsung Galaxy Watch Ultra for years with 474 runs so far and I’ve always seen Strava show a distance very close to, or slightly longer than, what Samsung Health records.Examples before the One UI Watch 8 update:July 21: Samsung 8.03 km → Strava 8.08 km July 27: Samsung 8.00 km → Strava 8.03 km July 31: Samsung 5.01 km → Strava 5.04 kmAfter the One UI Watch 8 update:Aug 8: Samsung 7.01 km → Strava 6.82 km Aug 12: Samsung 7.03 km → Strava 6.89 km Aug 15: Samsung 7.11 km → Strava 6.91 kmThis is a consistent drop per run compared to Samsung Health, which never happened before the update.Has anyone else noticed this issue since the One UI Watch 8 update? Is the issue on Strava or Samsung side ?Thanks!

441
W
C
CreitmonHub Rookie
asked in Devices and Connections
issue with importong from Apple workout.

Having an issue with importing apple workout from health, Strava is crashing(Strava was reinstaled many times). Issue started after upgrading to IOS 26 beta 2, on beta 1 was with no problems. Also noticed that issue is occuring with activities having any map like running.

85428
A
H
Hax84Hub Starter
asked in Devices and Connections
Da Fit and Strava sync

Dear Team,  I have a smart watch KT71 and app Da Fit synced quite well. However, for our corporate competition, I will need to have activity log on my Strava Account.  I already connected Da Fit app with Strava but activity log does not appear on Strava.  I also tried another approach to disconnect smart watch from Da Fit and on Strava Sensors tried to add the device but it does not even appear on sensors section even though bluetooth is on.  Any ideas? Thanks

8737
R
C
clees2223Hub Starter
asked in Devices and Connections
[Resolved] Some Zwift runs upload with 0 time and 0 distance

Hi @For a year now I have the following problem:When I run on Zwift, the data on Strava is displayed incompletely. the training is automatically synchronized. Strava also recognizes it as a Zwift race. The kilometers are also displayed, as is the route on the virtual map. It also recognizes the virtual segments. All other data is missing! This problem occurs in 9 out of 10 uploads and only on Strava. It is displayed correctly on Wahoo and everywhere else. According to Strava support, it is a known error that has been fixed for a year. Does anyone know the problem?

573
L
G
gradyjenkinzHub Rookie
asked in Devices and Connections
Strava premium applied to different account on iOS

Hey all, I’ve been paying for a subscription since early August through Apple subscriptions, but the issue is that this isn’t reflected on my account in the app. It still tells me to upgrade, and my support ticket has gone unanswered for two weeks.. After doing some investigation, it looks like the subscription was applied to an old account of mine that was created through the Apple sign in option. The account I use now was created through the FB sign in option.Is there any way this can be remedied?

524
G
M
Matthew117Hub Starter
asked in Devices and Connections
Apple watch doesn't import running cadence to strava

It uploads Pace, Heart Rate, Power & Elevation. How can I add others like Cadence?

341
Jana_S
Superuser
C
CAHMomileHub Rookie
asked in Devices and Connections
Data Syncing from SAMSUNG HEALTH is

I don't understand why when the data is coming from SAMSUNG HEALTH (main health app that I use) the big chunk of data is missing. I attached the photo from my samsung health because the distance is far off from the Samsung Health.  I also tried editing it on website but I cannot find the "CORRECT DISTANCE". 🙄😒

1506
Z
F
freejoleroHub Starter
asked in Devices and Connections
Import issue

I have tried several times to import my Ride workout with no success. i see it on my Health Fitness app, i never see it on Strava app. I have logged out, logged on and tried to Import, no success!I have removed my App from my iPhone and reinstalled, went through the steps to click on Import when i see it and still nothing.  I have tried to create a Support ticket here but looks like they dont allow that?

351
Jana_S
Superuser
A
Anonymous
asked in Devices and Connections
How to Opt Out / Cancel participation in Community Hub?

Greetings,I use Strava as a personal training tool.  I judge myself against myself.How do I opt out of Strava Community Hub?Thanks,Bill

1165
Marya
Community Manager
V
vlauterHub Starter
asked in Devices and Connections
Activities saved on Apple Watch Ultra not syncing to Strava app

Like many users here, my runs recorded on my Watch aren’t synching, even after going to the watch app, selecting Unsynched Activities, and hitting Synch. Please don’t erase my runs.

130
V
S
swamiHub Starter
asked in Devices and Connections
unable to post a pelaton run

Please see screenshot below.  I am unable to share a run recorded on Strava but not one synched with Strava from Peloton. I used to be able to do this. Not anymore.   2nd screenshot below is a peloton run   

81
Jana_S
Superuser

Badge winners

Show all badges
Terms & ConditionsCookie settings