It used to be faster, but I feel it is currently taking 3-4 business days to get an initial response.  At least that was about what it took the last few times I have submitted tickets.

Hey @ABlair29, 
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Thanks for your patience! 

Hi Scout,

It's been two days since I submitted my request and it doesn't even appear that the ticket has been assigned (Request #2932761). Just a suggestion, but providing members with transparency about wait times and assignment would go a long way, especially for subscribers who are paying for this service. Thanks for your efforts and community support!

Hey @Engineer0128, 
Sorry for the delayed response to your request, our team is working to answer all inquiries as quickly as possible. Thank you for your patience. 

As for your feedback, I will share this with our team for review. We appreciate you taking the time to provide your suggestion, it is appreciated. 

Hi Scout,

How long does it take for you to respond to billing issues? I have a problem with my subscription so it might not show that I'm a subscriber. Will I still get expedited support? 

Hey @tieiririyi, 
Thanks for your post and the info about your account. I'll send a note to our team about your account. Our team is working to respond to everyone as quickly as possible. Thank you for your patience.