The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.
07-10-2024 02:59 PM - edited 07-10-2024 03:00 PM
Wonder if someone can help. My ride has gone to Strava, it counts towards weekly total, it appeared in notifications. I can open it, named it but it does not show in feed or my activities! Both on app and on desk top. Very anoying as it was very good ride :-(. I have also deleted the app and re-installed. Tried to delete the activity and uploded it throgh manual upload rather than through garmin connect. Don't know what else to do.
Solved! Go to Solution.
07-16-2024 10:52 AM
Hey @Harta,
Thanks for your post. I had our team take a look at your activity, they found that your activity from July 10 has an incorrect elapsed time.
The file contains time data that is out of sync with the rest of your activity. This can happen if the device is out of date, there is a GPS glitch that causes a jump in the time recorded, or the activity failed at some point.
Here are a few options to try and resolve the issue:
1. Crop your activity if the additional time is at the beginning or end of your activity: How to Crop Activities.
2. Split and crop your activity: How to Split Activities. Keep in mind, this may only fix half of your activity. The other half may continue to have data errors.
3. Manually fix any GPS time code errors:
Unfortunately, we are unable to manually adjust or correct these activities on our end. If you continue to run into these time errors please reach out to your device manufacturer directly.
07-16-2024 10:52 AM
Hey @Harta,
Thanks for your post. I had our team take a look at your activity, they found that your activity from July 10 has an incorrect elapsed time.
The file contains time data that is out of sync with the rest of your activity. This can happen if the device is out of date, there is a GPS glitch that causes a jump in the time recorded, or the activity failed at some point.
Here are a few options to try and resolve the issue:
1. Crop your activity if the additional time is at the beginning or end of your activity: How to Crop Activities.
2. Split and crop your activity: How to Split Activities. Keep in mind, this may only fix half of your activity. The other half may continue to have data errors.
3. Manually fix any GPS time code errors:
Unfortunately, we are unable to manually adjust or correct these activities on our end. If you continue to run into these time errors please reach out to your device manufacturer directly.
07-10-2024 06:13 PM
You know, it almost sounds like the activity's "mute" option has been enabled, somehow. On the web, go to the activity, click the pencil icon to bring up the edit screen. Scroll down a bit and tell us what you see under "mute this activity". If that box is checked, un-check it and save.
JBW-Florida (he/him)
STRAVA | User Community
Welcome to the Community - here is your guide to help you get started!