changing email

[Crewie]

Hi, I need to change my email address as I am changing provider.

Every time I try, I get this message.

"Access to this account is temporarily suspended. Please try again later."

Why would my account access be suspended ?

Can you help ?

Crewie

[Scout]

Hey @Kartik, 
Thanks for your post. I'm not seeing any current limits on your account. If you are still having issues,  please submit a support ticket and we will investigate further.

[Messier]

I tried twice to change email address, this morning and tonight 

both times I entered the password correctly and still I’m told account is suspended 

[teolee]

same thing happens to me

[Scout]

Hey @teolee, 
If you are still having issues, please submit a support ticket and our team can take a look at your account. 

[tojstr]

I just hit this also. Not a huge deal, but yes, it might be nice if the Change Email lockout period was 1 hour, rather than 24, to allow you to successfully change your email if it's more urgent to do so.

It should be noted - it appears to me you can still log in and use your Strava account during this Change Email lockout period, but you still obviously need to use your 'old' email during login. And the only part that appears to be locked out, and non-functional, is just the "Change Email" feature in Settings.

I even used the Forgot Password feature during the Change Email lockout period, to update my password. So that seems to work also.

Overall it's a pretty great app.

[Crewie]

Yes, thanks for the reply. 24 hours later and all good.

Take care.

Crewie.

[Crewie]

Thanks, Yes, I did enter the wrong password (an uppercase letter instead of a lowercase one). I will wait patiently until tomorrow and try again.

Cheers

Crewie.