Skip to main content
Solved

download request - not receiving email

  • 3 August 2023
  • 1 reply
  • 11 views

Forum|alt.badge.img

requested my data download through my profile, which I can retrieve once a week, and when you press the button, I normally receive an email to download within 30 minutes.

I requested my data last week, but have received NO email. 

I download the data every week, and use it to track my followers.

I have waited a week and requested the data again last night, and again no email has been received to download my data.

I have emailed Strava twice about this, and not received a response. 

this happened a couple of months ago, and strava support emailed me the link.

please can someone help.

 

 

Best answer by Scout

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.

View original

Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • August 13, 2023

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings