Help me With tickets

[Prejereba]

Hi,

I need a refund please. 

I'm from Brazil, and there is none Strava support here. They dont respond my tickets, emails. On app, web, nothing.

They made a mistake, I made an 30 free days trial. And forgot to cancel my signature. No problem. The issue is that they made an 1 year signature. 

If they charge 1 month. Ok. But not 1 year signature.

This is wrong, need help.

Tickets:

#3059138
#3057930

[Scout · Accepted solution]

Hello @Prejereba, 
Thanks for your post and sorry for the delay! We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

I took a look and see that you have an open support ticket with us; #3057930. Our team will get back to you as quickly as possible. Thanks for your patience.