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IOS app bug

Chandan
Mt. Kenya

Does any one facing app freezing issue in ios app, there are multiple scenario  where it freeze like 

1 .while searching athlete.

2. while scrolling notification.

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @Chandan
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this does not resolve your issue, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Chandan
Mt. Kenya

Hi Scout,

Still have the same issue even I checked with my friends they are also facing the same issue . It might be a ios app global issue or specific to India , I am sure issue is not related to specific user or device. 

 

Please check.

Scout
Moderator Moderator
Moderator

Hey @Chandan
Thanks for your post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this does not resolve your issue, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team