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Looking for Support help

Liv
Shkhara

Hello. I’ve opened so many “tickets” for support and haven’t heard from anyone in 24 hours to help with my issue. 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hi @Liv,

I took a look at your submitted tickets and it looks like your email was responded to and all is good now. If you have any further issues, please submit a support ticket and we will be happy to help!


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

Hi @Liv,

I took a look at your submitted tickets and it looks like your email was responded to and all is good now. If you have any further issues, please submit a support ticket and we will be happy to help!


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

anchskier
Denali

@Liv - in my experience, it usually takes more than 24 hours to get a response to a support ticket.  Usually more like 48 hours, give or take.  Give them a chance.  Submitting a bunch of extra supports tickets isn’t going to speed anything up.