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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Missing a PR

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ncls-vrdr
Mt. Kenya

‎08-27-2023 01:32 AM

Hello guys, I just broke my 5 kilometre record but STRAVA doesn't recognize it, yet it recognizes 1 mile, 2 miles and 1km... I don't understand why, there is no private/hidden zone on the course and I tried to refresh the data but without success... Can someone help me on this? Thank you so much.

This is the run : PR 5K 🥇 | Course à pied | Strava

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Scout
Moderator Moderator
Moderator

‎08-28-2023 04:05 PM

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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Scout
Moderator Moderator
Moderator

‎08-28-2023 04:05 PM

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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