cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

no photo access after upgrading to ios17

supermisha
Mt. Kenya

I can no longer upload photos after upgrading to iOS 17. The settings for photo library access are set to private with no other options to change to. Help please. 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @supermisha
Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

If this does not resolve your issue, please submit a support ticket and our team can further investigate. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

4 REPLIES 4

CJJ
Mt. Kenya

Hi! 
i have the same problem & this doesn’t help. It only affects Strava & Safari on my phone - the two apps which I systematically uploaded photos to before the update. It’s infuriating. 
Can you suggest anything else or talk to Apple? Thanks! Catherine 

Scout
Moderator Moderator
Moderator

Hey @supermisha
Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

If this does not resolve your issue, please submit a support ticket and our team can further investigate. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Same problem as OP, suggested solution did not help in my case.

Hi, It's a total pain, but I ended up deleting Strava & reinstalling it. Then it gave me the option to let me upload photos. I'm hoping this doesn't happen again the next time iOS updates, as it was a total pain! 

Ready, Get Set, Go!

Welcome to the Community - here is your guide to help you get started!


Know how to use Community


Understand Community Settings