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no photo access after upgrading to ios17

supermisha
Mt. Kenya

I can no longer upload photos after upgrading to iOS 17. The settings for photo library access are set to private with no other options to change to. Help please. 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @supermisha
Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

If this does not resolve your issue, please submit a support ticket and our team can further investigate. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

CJJ
Mt. Kenya

Hi! 
i have the same problem & this doesn’t help. It only affects Strava & Safari on my phone - the two apps which I systematically uploaded photos to before the update. It’s infuriating. 
Can you suggest anything else or talk to Apple? Thanks! Catherine 

Scout
Moderator Moderator
Moderator

Hey @supermisha
Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

If this does not resolve your issue, please submit a support ticket and our team can further investigate. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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