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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

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Egle1
Mt. Kenya

Please help me!

I was using my free trial and after not using app I deleted my account but Strava still charged me 49,99 euro.!

please help me back my money, because I can even use this app

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hello @Egle1

Thanks for your post. 
We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I'm going to escalate this post over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hello @Egle1

Thanks for your post. 
We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team. I'm going to escalate this post over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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